Questions about taxis in Venice

From Marco Polo Airport to Piazzale Roma there is a fixed fare of €40, all inclusive: luggage and surcharges. Ask the driver for it before setting off. From Piazzale Roma you reach the historic centre on foot or by vaporetto.

Yes: according to the Radio Taxi Venezia cooperative, all its taxis have a credit card reader. You can also pay cash.

From 10pm to 6am and on public holidays a €3.20 surcharge is added and the minimum fare goes up from €8 to €11. The price per kilometre and per hour stays the same.

The taximeter has two levels: while it shows less than €16.52 it charges €1.70 per km (or €34 per hour); above that amount €2.15 per km (or €43 per hour). Beyond 50 km the out-of-town rate of €2.15 per km applies.

Always ask for one: with the receipt and the taxi's licence number you can complain to the City if something is wrong.

The passenger: tolls must be paid back to the driver both for the outward trip and for the taxi's return.

Call +39 041 5964, open 24/7. From 10pm to 7am an automatic system answers: after the beep say the street and house number (and the town, if it is not Venice). You can also send an SMS to +39 338 844 2000 or use the appTaxi app.

No: cars do not circulate in the historic centre. Taxis go as far as Piazzale Roma; from there you continue on foot or by vaporetto.

No: fixed fares apply when you start from a taxi rank, during its service hours. The exceptions are the call points in Marghera (Piazza Mercato) and Favaro (Piazza Pastrello), from 7am to 10pm.

On the cooperative's website you can buy some routes at a locked price (airports, station, port, hotels) to use within 180 days. This website does not sell rides.

Yes: the cooperative has minivans for up to 8 people. Ask for one when you call +39 041 5964.

No: the city regulation lets customers choose any taxi waiting at the rank.

Yes, and wheelchairs travel free of charge. The cooperative has 22 adapted cars: book one on +39 041 5964.

By regulation, drivers must carry passengers' dogs within the limits of the Highway Code; guide dogs for blind people travel free. Lap dogs pay a €1.20 surcharge. Drivers may refuse other animals.

€1.20 for each bag with at least one side over 50 cm. Luggage is already included in fixed fares.

There is no fixed number: by regulation the driver must load and secure your luggage, as long as it does not damage the car. Each bag with one side over 50 cm costs €1.20; with a lot of luggage, ask for a minivan.

Under the Highway Code, children shorter than 1.50 m may travel in a taxi without a car seat only on the back seat, with someone aged at least 16. If you want a car seat, ask the cooperative when you book.

Call +39 041 5964 straight away and give as many details as possible: the item, the taxi's call sign, start and destination. The cooperative keeps found items for one year. By regulation, drivers hand items they cannot return straight away to the City's lost property office within 24 hours.

The City of Venice, in writing: gestione.mobilita@comune.venezia.it or certified email mobilitatrasporti@pec.comune.venezia.it. Attach the receipt and give the taxi's licence number.

It is white, has a TAXI sign on the roof, a sealed taximeter and the City's coat of arms with the licence number on the doors. The cooperative's taxis also show their call sign on the side, e.g. VENEZIA 15.